Privacy policy

This Privacy Policy sets out how Anya Bisou (“we”, “our”, “us”) collects, uses, stores, and protects personal information in connection with the use of our website and services. By using our website or placing an order, you agree to the terms outlined herein.

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1. Collection of Personal Information

We collect information that you provide directly when interacting with our website, including:

• Name, email address, phone number

• Shipping and billing addresses

• Order information and purchase history

• Communications with customer service

We may also collect information automatically, including:

• IP address, browser type, and device information

• Pages visited, time spent on the website, and navigation behaviour

• Cookies and other tracking technologies for analytics and website performance

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2. Use of Personal Information

Personal information is used for the following purposes:

• Processing and fulfilling orders

• Communicating order confirmations, updates, and customer inquiries

• Improving website functionality and user experience

• Detecting and preventing fraudulent or unauthorised activity

• Sending promotional materials where you have opted in

We only use personal information for purposes that are lawful and directly related to our business activities.

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3. Disclosure of Personal Information

We do not sell or trade personal information. Your information may be shared with third parties in the following circumstances:

• Courier and shipping providers for delivery purposes

• Payment processors to complete transactions

• Technical service providers supporting website functionality and analytics

• Legal or regulatory authorities where required by law

All third-party partners are required to safeguard personal information and use it only for the specific services they provide.

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4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and monitor website performance. These may be used to:

• Remember shopping cart contents and user preferences

• Analyse website traffic and usage patterns

• Improve website speed and usability

You may disable cookies through your browser settings; however, certain website features may be affected.

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5. Security of Personal Information

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to maintain high levels of security, no online system is completely secure.

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6. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Complete transactions and provide our services

• Comply with legal obligations

• Resolve disputes and enforce agreements

After this period, personal information is securely deleted or anonymised.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Request correction or update of your information

• Request deletion of your personal data

• Opt out of marketing communications

To exercise your rights, contact us at anya.bisou@gmail.com.

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8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies separately.

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9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any amendments will be posted on this page with a revised effective date.

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10. Contact Information

For inquiries regarding this Privacy Policy or your personal information, please contact:

Email: anya.bisou@gmail.com