Refund policy

This Return & Refund Policy outlines the terms and conditions under which Anya Bisou (“we”, “our”, “us”) accepts returns and issues refunds for products purchased through our website.

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1. Right to Return

• Customers may request a return within 14 days of receiving their order.

• Returns must comply with the conditions outlined below to be accepted.

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2. Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, and unused.

• Original tags and packaging must be intact.

• Certain swimwear items may not be eligible for return due to hygiene reasons if hygiene seals have been removed.

• Personalised or custom-made items cannot be returned under any circumstances.

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3. Return Process

1. Contact us at anya.bisou@gmail.com to request a return.

2. Returns must be sent to the address provided in the return approval instructions.

3. Return shipping costs are the responsibility of the customer unless otherwise specified.

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4. Refunds

• Refunds are issued within 14 days after the returned item has been received and inspected.

• Refunds are processed using the same payment method used for the original purchase.

• Shipping costs are non-refundable, unless the return is a result of an error on our part.

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5. Damaged or Faulty Items

• If an item arrives damaged, defective, or incorrect, please contact us immediately at anya.bisou@gmail.com.

• We will provide instructions for returning the item and issue a replacement or full refund.

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6. Non-Returnable Items

The following items cannot be returned:

• Personalised or customised swimwear

• Swimwear where hygiene seals have been removed

• Items that show signs of wear, washing, or damage caused by the customer

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7. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any updates will be posted on this page with immediate effect.

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This Privacy Policy sets out how Anya Bisou (“we”, “our”, “us”) collects, uses, stores, and protects personal information in connection with the use of our website and services. By using our website or placing an order, you agree to the terms outlined herein.

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1. Collection of Personal Information

We collect information that you provide directly when interacting with our website, including:

• Name, email address, phone number

• Shipping and billing addresses

• Order information and purchase history

• Communications with customer service

We may also collect information automatically, including:

• IP address, browser type, and device information

• Pages visited, time spent on the website, and navigation behaviour

• Cookies and other tracking technologies for analytics and website performance

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2. Use of Personal Information

Personal information is used for the following purposes:

• Processing and fulfilling orders

• Communicating order confirmations, updates, and customer inquiries

• Improving website functionality and user experience

• Detecting and preventing fraudulent or unauthorised activity

• Sending promotional materials where you have opted in

We only use personal information for purposes that are lawful and directly related to our business activities.

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3. Disclosure of Personal Information

We do not sell or trade personal information. Your information may be shared with third parties in the following circumstances:

• Courier and shipping providers for delivery purposes

• Payment processors to complete transactions

• Technical service providers supporting website functionality and analytics

• Legal or regulatory authorities where required by law

All third-party partners are required to safeguard personal information and use it only for the specific services they provide.

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4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and monitor website performance. These may be used to:

• Remember shopping cart contents and user preferences

• Analyse website traffic and usage patterns

• Improve website speed and usability

You may disable cookies through your browser settings; however, certain website features may be affected.

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5. Security of Personal Information

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to maintain high levels of security, no online system is completely secure.

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6. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Complete transactions and provide our services

• Comply with legal obligations

• Resolve disputes and enforce agreements

After this period, personal information is securely deleted or anonymised.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Request correction or update of your information

• Request deletion of your personal data

• Opt out of marketing communications

To exercise your rights, contact us at anya.bisou@gmail.com.

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8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies separately.

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9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any amendments will be posted on this page with a revised effective date.

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10. Contact Information

For inquiries regarding this Privacy Policy or your personal information, please contact:

Email: anya.bisou@gmail.com