Terms of service
Business Name: Anya Bisou
ABN: 66 053 740 667
Registered Address: 608/11 Australia Avenue, Sydney Olympic Park, NSW 2127, Australia
Email: anya.bisou@gmail.com
⸻
1. Overview
These Terms & Conditions apply to all purchases made through the Anya Bisou online store.
By placing an order on our website, you agree to comply with the following terms.
We may update these terms occasionally, and changes become effective once published on this page.
⸻
2. Products
Anya Bisou specialises in bikini and swimwear apparel.
We aim to present all items accurately; however, slight variations in colour, fit, or appearance may occur due to lighting or screen settings.
⸻
3. Pricing
• All prices are displayed in AUD.
• Shipping fees and any additional charges are shown at checkout.
• International customers may be responsible for customs duties, taxes, or import fees.
⸻
4. Ordering
• Orders must be placed through our official website.
• Customers are responsible for ensuring that their contact and delivery details are correct.
• We may cancel an order if:
• payment cannot be processed,
• fraudulent activity is suspected, or
• the item becomes unavailable.
⸻
5. Processing & Shipping
• Orders are processed within 1–2 business days (Monday–Friday).
• Delivery time typically ranges from 3–7 business days, depending on your location.
• We ship using trusted courier partners.
• Delays caused by customs, weather, courier issues, or other external factors are outside our control.
• Shipping costs are calculated before checkout.
⸻
6. Ownership & Risk
Ownership of items transfers to the customer once full payment is received.
Risk of loss or damage passes to the customer upon delivery to the address provided.
⸻
7. Returns & Change of Mind
We accept returns within 14 days from the date your order is delivered.
Return Requirements:
• Items must be unworn, unwashed, unused, and returned in their original packaging with all tags attached.
• Due to hygiene reasons, certain swimwear items may not be eligible for return if hygiene seals are removed or packaging is damaged.
• Personalised or customised items cannot be returned.
How to Request a Return:
1. Contact us at anya.bisou@gmail.com to request a return.
2. Return postage is the responsibility of the customer unless otherwise stated.
3. Refunds are issued within 14 days after the returned item is received and inspected.
⸻
8. Liability & Warranty
Our products comply with relevant consumer protection standards.
Our liability is limited to the value of the purchased product.
We are not responsible for indirect or consequential losses related to the use of our products.
⸻
9. Events Outside Our Control
We are not liable for delays or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, courier disruptions, supply chain issues, or regulatory actions.
⸻
10. Intellectual Property
All photographs, designs, branding, product descriptions, and written content on our website belong to Anya Bisou.
You may not copy, reproduce, or use any of our content without written permission.
⸻
11. Governing Law
These Terms & Conditions are governed by applicable laws within our operating jurisdiction.
Any disputes will be resolved by the appropriate courts with legal authority.
⸻
Thank you for shopping with Anya Bisou.
We appreciate your trust and are dedicated to providing quality swimwear and a smooth shopping experience.