Shipping policy

This Shipping Policy outlines how Anya Bisou (“we”, “our”, “us”) handles the processing, dispatch, and delivery of orders placed through our website.

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1. Order Processing

• Orders are processed within 1–2 business days (Monday–Friday), excluding public holidays.

• Processing begins once payment has been successfully received.

• In the event of high demand or unforeseen circumstances, processing times may be extended. Customers will be notified of any delays.

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2. Shipping Methods

• We ship orders using trusted courier services to ensure timely and secure delivery.

• Available shipping options and costs are displayed at checkout.

• Domestic (Australia) orders over AUD $200 qualify for free standard shipping. Orders below this amount will incur the standard shipping fee.

• International shipping is available. Costs vary depending on destination and order size. Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

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3. Delivery Timeframes

• Standard domestic delivery generally takes 3–7 business days, depending on the location.

• International delivery times vary by destination and customs processing, typically 7–21 business days depending on the country.

• While we strive to deliver within estimated timeframes, delays may occur due to circumstances outside our control, including courier delays, customs inspections, or extreme weather.

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4. Order Confirmation

• Customers will receive an order confirmation email once their purchase has been successfully placed.

• This email serves as confirmation of your order and contains the details of the items purchased, but no separate tracking number will be provided.

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5. Shipping Address

• Orders are shipped to the address provided at checkout.

• Customers are responsible for ensuring that the shipping address is complete and accurate.

• We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.

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6. Risk and Ownership

• Ownership of items transfers to the customer once payment has been completed.

• Risk of loss or damage passes to the customer when the order is delivered to the address provided.

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7. Delivery Issues

• In the event that a parcel is lost, damaged, or delayed, customers should contact us at anya.bisou@gmail.com.

• We will assist in liaising with the courier to resolve the issue but are not responsible for delays caused by third-party shipping providers or customs.

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8. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with immediate effect.